1.) Make sure your phone is connected to a 2.4Ghz WiFi Bandwidth network for the set up process

 You can change the sound and motion detection sensitivity levels by  

 1.) Opening the app and pressing on the still image of the camera to open up Live View In Live View, 

 2.) Press the Gear icon on the top right corner of the app 

 3.) Then press on Security Settings to access and modify sound and motion detection sensitivity levels 

 Low sensitivity detects large objects (people or animals)High sensitivity detects small objects (insects)

 *Be sure that all app permissions and notifications for the Alcidae app are allowed

To Share your Devices with another user, the user must first download the App and create an Account within the App. 

On the Main Account's Device 

1.) Once the user has created an account, go to the home screen of the App 

2.) Press the profile tab on the bottom right 

3.) In Profile, Press Share 

4.) Press Add User/Share a Device 

5.) Press Manual input (you may need to allow Camera access for this screen to appear) 

6.) Then enter the user's email/phone that they used to create their account 

7.) Select devices you want to share with the user, then press Share 

On the Shared Account's Device 

8.) Press the profile tab on the bottom right  

9.) In Profile, Press Messages 

10.) Press System Messages 

11.) Press Accept for all the devices you want to add to your Account

To Delete the Camera from your account (or release the camera from your account):

Login using your old account (old phone number or email address) 
Press on the still image of the camera you want to delete (this will open Live View) 
Press the gear icon on the top right (the phone/tablet must be in vertical position) 
In the Device Settings screen, Press the Delete button on the bottom of the Screen 
After Releasing/Deleting the Camera, you can pair the Camera to another account. 
 
Alternatively, we can release the device, once you submit a ticket and provide the old phone number or email address that is linked to the camera.
Please unplug the device so we can release the device (You must have physical access to unplug the camera, the camera has to be turned off and offline for us to release the camera)

When you get a new router you will have to change the Wi-Fi the camera is connected to.
You will have to do this even if the network SSID and password remain the same.
-Select the "Reset network connection" option shown on the camera live feed.
-Input the Wi-Fi password
This will automatically update the Wi-Fi network the camera is connected to.

Your Wi-Fi router must meet this specification: 802.11 b/g/n, 2.4GHzwith WPA2 or WPA Security. 

Usually your WiFi Network will have a Network ID or (SSID) assigned to eitherthe 2.4Ghz or 5Ghz frequency.

Ex: customerwifi and customerwifi-5G

If this is not the case, please refer to our 

Router Compatibility Guide

Be sure that your phone is connected to the new WiFi network that is using the 2.4 Ghz network connection. Unplug and replug in the camera power source just as if you are setting up a new camera. Hold down the reset button for 5 seconds until you hear a “WiFi reset success voice prompt” or when you see the indicator light blinks/flashes blue. Log into your Alcidae App to add device (hit the plus button at home page) and it should be able to locate the camera using the new WiFi settings within a few minutes.

Nope. This is simply for the set-up process.

No.  At this time, we only offer apps for android and ios devices.

Garager is compatible with most motor brands and models. (Ex: PowerDrive, Accessmaster, Chamberlain, Liftmaster, WhisperDrive, Craftsman, Genie..etc)

Please use compatibility checker tool below to double check on your motor's ability to work with Garager. 

If it's on the list it works! We are still frequently updating the list, please reach out to us at support@alcidae.com if you need help! 

How do I install Garager?

If you can't install the Garager properly after hitting the installation button on app: 

1.) Does the Garager show an indicator green light? 

If the green light is not lit, the connecting cable is not connected to Garager correctly or the hardware has a problem, please try to insert the cables into Garager fully by further pushing it towards the end. 

2.) If the green light is on, check the light on the wall switch and press the wall switch to see if the door can be opened or closed. When you click the open/close button at the button of app, you should hear two click sound within the machine. If you heard the click sounds, the relay is operating normally and this excludes the influence of the internal magnet. 

3.) we would need to verify the GDO compatibility. You can use the original small wall switch of the motor to operate the garage door switch then re-do the pairing process (don't reset device or power off just re-do the pairing process). If still fails this means that the device is likely not compatible with the motor. Please contact us for additional help!

4.) If the wall switch in step 2 does not work properly or you only hear one click, you can try to power off the Garager, take it off any metal railings or magnetic surface and re-do the pairing process. If then the device is then paired, it is because of the magnetic interference between the relay and the device. After the pairing process is completed you can reattach it to any surface you want.

There are a few ways to resolve this issue. Please consider buying a WiFi extender or repeater dependent on your WiFi infrastructure. Additionally, please pair your Garager device with the application while in close proximity to the router and only after successfully pairing the device with the app, try and test the WiFi connection in your garage.

You will need a small Flathead screwdriver as well a tool to strip the plastic casing off of the end of the Garager wiring.

Yes, Garager2 is compatible with both Amazon Alexa and Google Assistant. You can control your garage door with voice command through Alexa or Google Assistant-enabled devices.

Here is the Garager2 Guide for Amazon Alexa  and Google Assistant:

The cloud service is $5/device/month charged to a credit/debit card or a PayPal account. With cloud service, sound and motion notifications are linked to recorded video as they occur. We offer a 30 day free trial period for 1 device per account. 

Once subscribed to cloud service, your camera will continuously record video to the cloud for 7 days. After the 7th day the recorded video is wiped from our servers. 

Once you receive notifications for sound or motion events within the App, you will have access to 7 days of recorded video for those events. 

We Offer Secure TLS, Amazon Cloud Service so your video recordings are very safe and secure.

To Unsubscribe from Cloud Service: 

Open the App or Navigate to the Home Screen 

On the Home Screen press on the Profile icon 

Press on Subscribe Select the device/camera you want to unsubscribe from cloud service 

Then select Unsubscribe 

If you are having trouble cancelling your subscription through the app, please contact us at (949) 387-2267, we are open Monday-Friday from 9am-6pm Pacific Time.